Shipping & Returns
We Ship Worldwide from Canada
All orders have Free Standard Shipping anywhere in Canada.
Most orders to the US are charged a flat rate.
We ship orders Monday-Thursday by 4pm EST (excluding statutory holidays).
*We do this to prevent your kefir grains from just sitting in postal facilities and to ensure they stay as fresh as possible.
Orders received on Fridays will be shipped the following Monday (excluding statutory holidays).
Most orders to the US are recieved within a week.
We want all of our customers to be beyond happy with their purchase! We take great care and extreme dedication in growing our kefir grains to give you the highest quality possible.
Sometimes after arrival your kefir grains may be slow to bounce back from their trip. This is normal in most cases. Kefir grains are like pets in that they have to get used to their new home and new conditions. Kefir grains are very resilient and hardy.
If you are having difficulty, we would like to advise that you follow the directions carefully in your digital quick start guide that you received after your purchase.
If you are still experiencing trouble, please contact us by using our contact form and we will troubleshoot together.
After troubleshooting, if we are unable to help you get your kefir grains started, we can refund you or gladly send you out a new order–free of charge!